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How can we help?

Questions about a property, your bills or your account? Our Help Centre has instant answers — or get in touch with the team.

Help Centre

Our Help Centre provides instant answers to common queries about:

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Email us

You can email us at

customersupport@unihomes.co.uk

Call us

We're open 9am to 5pm Monday to Friday.

0330 822 0266

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What students are saying about us

4.8 out of 5based on 8,864 Trustpilot reviews
Read reviews

We had some issues with our bills and…

We had some issues with our bills and Micheal was so helpful he was so lovely and helped us with everything.

Nonna · 16 Oct 2026

The customer service and the help I…

The customer service and the help I received today from Lyndsey was phenomenal as she answered me very fast and kept me updated with the status of the situation. She was also very friendly as well as made jokes therefore creating a comfortable environment for me to express my concerns in.

Liam · 15 Oct 2026

The person I was talking to was very…kind and calm

Lyndsay was the person I was talking to she was very helpful and kind about ny questions I appreciate it

Paria Kabir · 13 Oct 2026

Amazing Customer Service

Lyndsay was amazing very efficient and informative and sorted my problem straight away. Had a great experience !

Tiana Patel · 12 Oct 2026

Bright Minds & Great Service

Worked with this company since its inception over a decade ago, always one step ahead of the game and clearly driven by bright minds - they were always destined to go far. My current account manager, Dean Ellis, is the embodiment of their company ethos, always finds a way to say yes to my queries and excellent customer service, with the perfect balance of professionalism and friendliness.

James Houldsworth · 10 Oct 2026

Dean Ellis has always looked after us

Dean Ellis has always looked after us, ensured that we get the best results and dealt with questions efficiently.

Steve Horton · 7 Oct 2026

Lyndsay was great help today when I…

Lyndsay was great help today when I rang with a question about my account. She was professional and efficient!

MS JO MURPHY · 6 Oct 2026

Great

Evie was great and got everything sorted for me straight away!!!

Jess · 6 Oct 2026

Dealing with bills

Lyndsay was really helpful. She made sure I understood everything with the change of providers and how unihomes are supporting us as our providers. Thanks again Lyndsay, you were so great!

Sienna · 5 Oct 2026

I was on the phone with Lindsay today…

I was on the phone with Lindsay today and she was so kind to chat to. I had a question about paying my bills and she was very assertive and making sure she gave me the correct details and even wanted to double check with a colleague to make sure that I had the best response I could have. She was so lovely to speak to even saying how was my day and to have a lovely rest of my week.

Darragh Cox · 5 Oct 2026

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